Frequently Asked Questions
Find quick answers to common questions about our IT services, support, and solutions.
General Questions
What services does Max-Tech I.T Solutions offer?
We offer a comprehensive range of IT services including computer repair and maintenance, web development, cybersecurity solutions, network setup and management, data recovery, software installation, and IT consulting. Our services are designed to meet both personal and business IT needs.
What areas do you serve?
We primarily serve Lagos, Nigeria, with on-site support available in major areas including Victoria Island, Lekki, Ikoyi, Surulere, and surrounding areas. We also offer remote support services for software-related issues that can be resolved without physical presence.
How can I contact Max-Tech I.T Solutions?
You can reach us through multiple channels: Phone at +234 903 050 5693, email at info@mtechitng.com, through our contact form on the website, or by visiting our office at 18, Oba Yekini Elegushi Rd, Ikate Elegushi, Lekki, Lagos, Nigeria.
Service Questions
How do I schedule a repair service?
You can schedule a repair service by calling our support line, booking online through our consultation page, or sending us an email. Our team will assess your needs and schedule a convenient appointment. We offer both on-site and drop-off repair services depending on the issue.
How long does a typical repair take?
Repair times vary depending on the complexity of the issue. Simple software problems and virus removal can typically be resolved in 1-2 hours. Hardware repairs may take 24-48 hours, while complex network setups or data recovery can take several days. We'll provide a time estimate when you contact us.
Do you offer remote support?
Yes, we offer remote support for software issues, troubleshooting, and system optimization. This allows us to resolve many problems quickly without an on-site visit. Remote support is available during business hours and can be scheduled in advance.
What types of computers do you repair?
We repair all major brands and types of computers including desktops, laptops, MacBooks, and all-in-one computers. We work with Windows, macOS, and Linux operating systems. Our technicians are certified and experienced with various hardware configurations.
Pricing & Payment
How much do your services cost?
Our pricing varies based on the service required and complexity of the issue. We offer competitive rates and provide free diagnostics for most services. Contact us for a detailed quote based on your specific needs. We believe in transparent pricing with no hidden fees.
What payment methods do you accept?
We accept cash, bank transfers, and major credit cards. Payment is typically due upon completion of service, unless otherwise arranged for larger projects. We can provide invoices for business clients and accept corporate payment arrangements.
Do you offer warranties on repairs?
Yes, we provide warranties on our repairs and services. Software repairs typically come with a 30-day warranty, while hardware repairs and parts replacement come with longer warranties depending on the parts used. We stand behind our work and will address any issues that arise.
Business Services
Do you provide IT services for businesses?
Absolutely! We offer comprehensive IT services for businesses of all sizes. This includes network setup and management, cybersecurity solutions, web development, IT consulting, managed IT services, and ongoing technical support. We can create custom solutions tailored to your business needs.
Can you help with website development?
Yes, we offer professional web development services including custom website design, e-commerce solutions, website maintenance, and SEO optimization. We work with modern technologies and create responsive, user-friendly websites that help businesses grow their online presence.
What cybersecurity services do you offer?
Our cybersecurity services include virus and malware removal, firewall setup and configuration, data backup and recovery, security audits, employee training, and ongoing security monitoring. We help protect your business from cyber threats and ensure data security compliance.
Emergency & Support
Do you offer emergency IT support?
Yes, we offer emergency IT support for critical issues that affect business operations. Emergency services are available during and outside of regular business hours for urgent situations. Contact us immediately for critical IT issues that need immediate attention.
What are your business hours?
Our regular business hours are Monday to Friday, 8:00 AM to 6:00 PM. We also offer weekend appointments and emergency services outside of regular hours. Remote support may be available during extended hours for urgent software issues.
Can you help with data recovery?
Yes, we offer data recovery services for various scenarios including accidental deletion, hard drive failures, virus attacks, and system crashes. Our technicians use advanced tools and techniques to recover lost data. Success rates depend on the specific situation and extent of data damage.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.