When your computer starts acting up, it can throw off your entire day. Whether it’s freezing, refusing to boot, showing strange error messages, or running slower than usual, one thing is clear — you need a reliable fix, fast.
At Max-Tech I.T Solutions, we don’t believe in guesswork. We use a systematic, proven approach to diagnose and fix computers so you can get back to work, study, or play with minimal downtime. Here’s a look at how our expert team handles every repair, from start to finish:
Step 1: Initial Consultation
Every repair starts with a conversation. We ask you to describe the issues you’re facing. Are you hearing strange sounds? Experiencing crashes? Noticing unusual pop-ups? The more we know, the faster we can pinpoint the problem.
What we do:
- Listen to your concerns
- Ask the right technical questions
- Gather info about recent changes, updates, or damages
Step 2: Full Diagnostic Scan
Next, we run a complete diagnostic on your system. This helps us identify both obvious and hidden issues — whether hardware-related or software-based.
We check:
- Hard drive health and storage status
- RAM and processor performance
- Presence of viruses or malware
- System logs and crash reports
- Boot speed and software conflicts
Step 3: Physical Inspection
Sometimes the problem isn’t digital at all. Our technicians physically inspect the components of your machine to look for signs of wear, damage, or disconnection.
This includes:
- Opening up the computer (if needed
- Checking fans, power supply, battery, and internal cables
- Looking for burnt smells, overheating signs, or liquid damage
Step 4: Issue Identification and Report
Once we’ve gathered all the data, we put together a clear report of what’s wrong and what needs to be fixed. We believe in transparency, so we walk you through the issue in simple terms and explain your options.
You’ll get:
- A breakdown of the problems
- Recommended solutions
- Estimated costs and repair timeline
- Upgrade suggestions (if necessary)
Step 5: Repair or Replacement
With your approval, we proceed to fix the issue. This may involve software tweaks, hardware replacement, or deeper system repairs — all done with precision and care.
Common fixes include:
- Virus removal and system cleanup
- Replacing damaged parts (screens, batteries, fans, drives)
- Reinstalling or updating drivers and software
- Upgrading components like RAM or SSDs
Step 6: Post-Repair Testing
We don’t just fix and return — we make sure your computer works perfectly before handing it back. Every repaired system goes through a second round of testing.
This includes:
- Performance checks
- Startup speed tests
- Running diagnostic tools again
- Confirming the issue has been fully resolved
Step 7: Customer Pickup and Advice
Once everything checks out, we notify you to pick up your system. But we don’t stop there. We give you a quick rundown on what was fixed and share simple tips to prevent future issues.
You’ll receive:
- A summary of the repair
- Maintenance advice
- Optional suggestions for backup, antivirus, or tune-up tools
- Friendly answers to any follow-up questions
Why Trust Max-Tech?
- Experienced technicians
- Transparent pricing
- Fast turnaround
- Quality parts and trusted tools
- Excellent after-service support
